Articles

The Most Uncomfortable Conversations in Practice Management
From unpleasant body odor to inappropriate outfits at work, these are some uncomfortable topics practice managers must talk to their team members about. Here is how to make these awkward conversations meaningful and productive.
Managers: 6 ways to make veterinary receptionists love you
Happy receptionists make for happy clients and a more pleasant workplace. Take these tips to heart and your team will love you.
Managers: 5 reasons receptionists hate you
Managers listen up: Your receptionists have spoken and they have a lot to say about your management style. Check out this list of management failures-created by attendees in continuing education courses on reception skills-and see if you fall into any one of these five categories. Then study the sol…
Eavesdropping Can Be A Good Thing at A Veterinary Practice - Weave
As a kid, I was taught to respect others’ privacy by not listening in on personal calls. My grandmother’s home had what was called a “party line” and several neighbors shared the same phone number. This was a common occurrence many years ago when you lived in rural areas with limited service. If yo…
That Sounds Like a Plan
To get senior pets into your clinic for age-appropriate exams and services, construct wellness packages designed just for them.
A Diabetes Success Story
One cat owner, guided by her veterinary-aware daughter, responded appropriately when clinical signs pointed to a likely diagnosis: diabetes.
Hold On to Your Clients
You’d do well to be transparent about vaccine prices, send multiple reminders to clients and launch a subscription wellness plan.
Time to Revise Your Mission Statement?
Mission statements are dull, boring and useless, and so are annual performance reviews.
Guest Blog: The Art of Listening with Respect
Successful managers LISTEN to their staff. So how does listening come into the picture?
The Caring Employee... a description.
I spend a lot of my speaking and training time working with managers and practice owners teaching them how to be a good leader.
Who Are You? – The Brand Story
Try as you might, you cannot be all things to all people. It frustrates you and it frustrates your clients. You must define your practice brand.
Guest Blog: What Now? Walmart Finally Entered the Veterinary Market
Recently Pet IQ made the announcement that they will open pet care clinics in Walmart and plan on 1000 locations in the next few years. People are asking me what I think about this. So here you go.
Guest Blog: Disruption and other painful things
By: Debbie Boone, BS, CVPM Anytime we make a change to something that takes us out of our comfort zone ... Working with veterinary teams I encounter the comfort of the familiar.
The Delicate Balance of Wise Buying Decisions: A Personal Perspective from Debbie Boone, CVPM and Veterinary Consultant - Epicur Pharma®
Epicur Advisory Council member Debbie Boone shares her personal insights on prioritizing quality over price in veterinary practice management.
The Veterinarian’s Guide to Healthy Pet Plans: How to Design, Implement and Measure Your Way to Preventive Care Plan Success
The comprehensive guide for veterinary preventive care plans. Written by two industry experts with personal experience implementing veterinary wellness care, this user-friendly workbook will take the veterinary team step by step though the process of developing Healthy Pet Plans for veterinary pract…
3 curbside takeaways veterinary teams can take into the future
Veterinary teams have adapted to the changes brought about by the Coronavirus pandemic. Now that vaccines and declining risk are letting us return ...