New Book Reveals the Transformative Power of Hospitality in Revolutionizing Healthcare Experiences: reduce drama, minimize complaints, retain staff, and get more five-star reviews.
Chandler, Arizona, June 3, 2023 – Did you know that providing exceptional healthcare experiences goes beyond appointments? In today’s demanding healthcare landscape, patients yearn for healing and human connection. Discover how embracing a servant’s heart and implementing hospitality practices can revolutionize the patient journey at every step.
Whether a veterinarian, dentist, chiropractor or physician, Hospitality in Healthcare by Debbie Boone, CVPM (Certified Veterinary Practice Manager) teaches healthcare teams how to think with a “hospitality mindset” by anticipating and personalizing each person’s experience to their benefit as well as the practices. Providing an exceptional experience requires active participation and collaboration from the entire medical office team and this book can help you train hospitality excellence.
Imagine team members who can’t wait to come to work and who all get along. Enjoy a steady stream of new patients from referrals alone and loyal clients who stay with the practice for years.
The stories and lessons provided in Hospitality in Healthcare can transform how a medical practice views providing care. It shares Debbie’s tried and true hospitality tips, paired with her study of neuroscience, body language, conscience and unconscious biases, creative thinking, and behavior elements and ties them together in an easy-to-read and comprehend format. Exercises and real-world examples are provided within each topic to drive home the lessons and make them stick.
Hospitality in Healthcare demonstrates how hospitality and healthcare go hand-in-hand and how a new approach can transform the experience for the practice team as well as the patients that they serve. It also educates healthcare teams on how to put hospitality into day-to-day practice for the betterment of everyone involved.
This is the book every medical professional should read before beginning practice and every manager should study before hiring and training their staff.
If the goal is to reduce drama, minimize complaints, retain staff, and reap five-star reviews, Hospitality in Healthcare is the book to read.
Utilizing hospitality skills results in healthcare providers enjoying work, reaping the respect and appreciation deserved, and simultaneously improving satisfaction from the people served.
Synchrony’s CareCredit and Pets Best are the educational sponsors of Hospitality in Healthcare. “Whether it’s discussing the cost of treatment with pet parents or managing the modern complexities of a veterinary care practice, Debbie’s book underscores how embracing a hospitality mindset can help veterinarians and other health care professionals achieve more positive interactions and outcomes, even in the most challenging circumstances,” said Boo Larsen, senior vice president and general manager, veterinary medicine, Synchrony. “Given Debbie’s 35 years of service in the veterinary industry, we felt it was important to share her touching stories and useful tools with the broadest possible audience, as we can all benefit from her helpful perspective.”
To embark on a journey of transforming your healthcare practice with hospitality, visit Hospitality in Healthcare and secure your copy today so you can start creating exceptional experiences for your team and patients.
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