On-Demand Courses

On-demand veterinary CE: available when it’s most convenient for you!

I am an expert in team communication — from creating positive practice culture and developing workable solutions to improving veterinary practices. I have spent over 35 years helping practices develop extraordinary team communication and business skills, enhancing patient care, and improving profitability while increasing practice value. I strive to improve the lives of our beloved pets by using my expertise to improve workplace culture and the well-being of veterinary professionals.

Two of my courses are easily accessible on-demand:

Communication Workshop for Veterinary Teams

Embezzlement: Avoid a Practice Catastrophe!

Communication Workshop for Veterinary Teams

These 3 sessions can be taken individually or together as a workshop.

Session 1: Basic Communication Skills

Objectives

  1. To learn the 3 basic ways humans communicate with each other.
  2. To understand how reactivity causes us to respond with emotion rather than logic.
  3. To learn the 4 basic personality styles of humans and how to best work with each.

Session 2: Managing and Avoiding Conflict

Objectives

  1. To learn about how the brain is responsible for reactivity.
  2. To learn to recognize and manage difficult conversations with others.
  3. To learn to control our emotions in challenging situations with self-talk and reflection on desired outcomes.

Session 3: Dealing With Crazy

Objectives

  1. To learn about emotional intelligence and how to utilize it in relations with others.
  2. To gain mindfulness and learn to be a detached observer of situations in order to better cope with others.
  3. To understand how detrimental incivility is to well-being at home and in the workplace.
  4. To learn skills to cope with highly reactive people.
Register Now!

Embezzlement: Avoid a Practice Catastrophe!

Objectives

  1. To learn the most common areas of embezzlement in a veterinary practice.
  2. To learn how good systems can stop or at least slow theft.
  3. To learn what red flags to watch for that indicate embezzlement.
Register Now!