What Clients Say

With over 35 years of experience in veterinary practice management, I have a wealth of advice & knowledge that I want to share with you. Here’s what some clients had to say about my guidance:

“I had lots of takeaways and our team members had great feedback, too! Especially the team leaders as they don’t get a lot of opportunities like that. Yesterday I called our Algonquin location and the CSR team leader, Kelly answered the phone. Her phone etiquette was the best I’ve ever heard!!! You could tell she was smiling, the inflection in her voice was perfect…I was in awe! I said, “wow, you sound like a happy person and I want to come to your practice; nice job!” She said, “I’m glad you like it. I’m being like Mayberry.” Then Kelly went on, raving about how much she liked you and what you had to say! I’m sure she rubbed off on the entire team and I bet every client at Algonquin yesterday felt like they entered the most spectacular animal hospital!

I get all excited when our team members use action items, especially so quickly. I’m sure that’s a manager thing…we get all giddy when our staff learns, puts items into action and teaches everyone else to do the same. At least for me; our people are my favorite part of my job and I love it when they love what they do. It sure makes work fun.”

Dena Chiddister, Practice Manager
Dundee Animal Hospital

”Debbie Boone has been an enormous help to us during the process of researching, developing and launching our veterinary payment management business, VetBilling.

Read About Her Experience

“Debbie was one of the first consultants to whom I reached out in the earliest stages of developing our business model. At the time, I wasn’t even sure of the right questions to ask in order to refine the concept and ensure that we would be solving a real problem, and meeting a real need.

I knew our business had the infrastructure and the expertise to offer a viable alternative payment solution for pet owners and veterinarians – but what I needed and wanted to learn was how we could adapt these strengths to meet the needs of veterinary practices.

I called Debbie out of the blue after doing a web search on veterinary consultants. She was one of the only consultants I contacted in those early days who actually took my call without knowing who I was or what I wanted!

Debbie was immediately responsive, warm, and generous with her time. She answered all my questions, and made me feel as if I was the only person she had to talk to that day.

Debbie really helped me understand the veterinary practice manager’s perspective on managing costs and receivables. She clearly explained to me what the typical obstacles are in extending in-house credit, and explained to me what practices were likely to be looking for to assist them in effectively addressing the problem of clients with financial limitations.

Since that time, I’ve reached out to Debbie on numerous occasions for all kinds of things. She is someone I turn to when I need to run an idea past a veterinary expert, and has even helped me compose emails to make sure I am communicating effectively with our clients.

One of the things that is most important to me is this: Debbie always takes my calls. She is accessible at a time when personal access is becoming increasingly scarce.

Debbie is literally a fount of knowledge when it comes to the veterinary profession. She is articulate, a wonderful teacher, a compassionate and helpful guide, and she has years of experience under her belt which makes her an excellent resource.

She is a delight to work with and I’m happy to say that I consider her a friend. And that is the ideal combination to look for when partnering with a consultant.”

Suzanne Cannon, Co-Founder
VetBilling (a division of Electronic Billing & Customer Support)

“Debbie is one of the most productive and effective speakers I have ever met. She handles each project with great care and expertise and has been an absolute joy to work with. Whether you are looking to hire Debbie to consult, speak, or teach, I cannot recommend her highly enough.”

Adam Sierra
Marketing Professional

“

I turned to Debbie for help when all my own efforts at marketing and growing my practice failed. Her expertise and the changes she helped me institute have led to tremendous growth of my practice. She helped me expand my exposure to potential clients and keep existing clients. I continue to generate new clients all the time! Debbie’s help was invaluable!

Scott A. Tidwell, DVM, Diplomate ACVROwner Veterinary Diagnostic Imaging & Teleradiology - Mooresville, NC
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Debbie’s biggest asset is her connections, and her perspective and knowledge about the general state of the veterinary industry. After 15 years in practice, it is very easy to get tunnel vision. Debbie was able to comment on how our practice compared to what is going on in practices nationwide and had excellent suggestions as to how we could improve. Her networking skills were also crucial in helping us obtain a new Hospital Director and Veterinary Associate, which in today’s market is no small feat. I would highly recommend her services to anyone who wants to grow or needs help solving any problems.

Dr. KallayFour Paws Animal Hospital & Wellness Center
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I wanted to thank you for your time today. You did a great job and I feel like we gleamed several good ideas we are going to try to implement. I have never had the desire to be the BEST clinic but to be the BEST that we can be. I feel like you definitely added VALUE to what we can offer our clients and their fur babies. BLESSINGS.

Dr. Jules Crawford, OwnerDalton Animal Care - daltonanimalcare.com
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We wouldn't be where we are today without your counsel early on 🙂

Edwin Plotts, Director of MarketingPawlicy Advisor
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I just wanted to send you a quick email to let you know how much I enjoyed meeting you and attending your class. I would have loved to have spent more time hearing your stories and asking questions. Your experience and insights are amazing.

The staff that I sent to the class also enjoyed it immensely. We will be having a meeting to discuss our top 5 items we would like to work on and how we can continue to improve our customer service. You definitely got them motivated and I want to strike while the iron is hot, especially during some many changes at our hospital.

Thank you again for making the class so enjoyable and inspiring.

Jules Moss, Hospital AdministratorNorth Mecklenburg Animal Hospital, NC
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I have known Debbie for 10 years. No one "gets" veterinary clinics like Debbie. When Debbie came into our practice, she immediately put our staff at ease. She saw some of our issues and bottlenecks right away. Debbie made an immediate impact on the operations of our hospital. She is a friend and an advocate for veterinary medicine.

Lori White, DVM, OwnerVillage Veterinary Clinic, Athens, Alabama
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Debbie! You never fail to deliver great insights and actionable ideas for veterinary teams – and instill them with a positive attitude with your unique brand of candor and “you can do this” confidence. It’s why we always love partnering with you. We’re …very excited we were able to sponsor your entire track on communication at Connexity!

Jennifer Brocker, VP of MarketingVet/PetCare, CareCredit, A Synchrony Solution
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...Not only did you thoroughly address real world topics like client perception of value, but you gave us specific solutions and tools we can use every day. I am fairly new to the industry and desperately needed to hear what you had to say. Your binder will be my bible for the next few months and until the practice has committed it to memory. My only regret is not having had the opportunity to attend the lecture sooner. Thank you so much!

Jennifer WilsonCarter Animal Hospital
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I have attended Debbie’s wonderful presentations at a national veterinary conference before, and I have found her wisdom and practicality on her presentation topics to be very educational and informative. Her knowledge of the veterinary industry from a business management perspective is very “cutting edge”, and will help any and all Veterinary Health Care TEAM members not only to improve their “people skills” to increase their value in their practices, but also to learn new skills that will allow them to apply the fundamentals on how to successfully lead a veterinary practice as an excellent practice manager.

Dr. Jim Hurrell, Director, Veterinary Academy at Penn FosterB.S., Michigan State University, D.V.M., College of Veterinary Medicine, Michigan State University
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Since attending Patterson Veterinary University Communication and Customer Service class, I have used many of the tips you shared. The one I’ve had the greatest amount of success with is when you challenged the attendees to “Make Someone’s Day”!! As a Territory Manager, I call on many hospitals every day. I’ve given so many examples to my hospitals on how they can make a client’s day and the responses I’ve received have been awesome. I’m on a mission to help the practices I call on to truly embrace the “exceptional client experience” attitude, and it seems to be working (which is truly humbling).

Joseph Cucinella, Territory ManagerPatterson Veterinary Supply
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I loved your classes at Connexity...

I appreciate all the time and energy that you put into your presentations so that we can learn and better ourselves!

Kelly Talbott, MBA, CVPM

“Deb Boone has been a pleasure to work with and her services have enabled our veterinary team to realize our unseen potential, use our unrecognized resources and envision our enriched future.

Deb is a font of professional resources including financial and pricing recommendations, personnel hiring techniques, organizational planning and more.

With her multitude of professional connections throughout the United States, she has enabled us to use her for a professional sounding board as we proceed forward with our plans to build a new veterinary hospital.”

Dr. Janice Mallory, Owner
Rensselaer Pet Care